RETURN MERCHANDISE AUTHORIZATION POLICY
note that the return must be within 10 business days from the date of
delivery and that shipping cost will only be refunded if the return is a
result of our error.
Please read carefully the Terms & Conditions below to determine whether your return is eligible for a refund:
* EXCHANGE ONLY WITHIN 10 DAYS, EXCLUDING DRESSY HATS*
* DRESSY HAT WILL ONLY BE RETURNED IF LABEL AND RED STICHING IS STILL ATTACHED.
* NO RETURNS OR EXCHANGES ON SALE ITEMS *
* WE RESERVE THE RIGHT TO REFUSE ANY RETURNS OR EXCHANGES ON ALL MERCHANDISE PURCHASED AT SHERELSHATS.COM *
All returns (*) and exchanges must be requested no later than 10
business days after receiving the product. The product must be sent back
to Sherelshats.com within 20 days from the date of delivery.
Please note that this procedure is invalid for volume orders (more
than 10 pieces) and for items on Sale or Special Offer that are not
exchangeable or returnable.
We will exchange your return/refund your payment once package is received.
IMPORTANT RULES ABOUT RETURN PROCEDURE:
20% restocking fee on entire value of order (item(s) + shipping) will
be applied when returning the items. In addition a 5% fee for return
shipments without return form.
We do not exchange or refund used merchandise.
If you received damaged or wrong merchandise, we advise you to
immediately contact our Customer Service within and no later than 5
No fees are due if the return is caused by a fault on our part (wrong order shipped, etc.).
(*) Please note that an exchange/return can be just requested once per order.
Your purchase is shipped brand new. Items that you return to
Sherelshats.com must be in the same new condition as they were received.
All returned items must be in their original state and deemed to be in
unworn condition before they can be accepted for a total refund. The
item must be returned in new and unused condition in its original box.
NOTHING SHOULD BE TAPED TO THE BOX. Any returned merchandise will not be
accepted back if it’s not in purchased condition. Returns not accepted
will be disposed of or shipped back to you at your cost.
Worn items are not exchangeable or returnable
* Refunds are processed after checking returned items integrity and
credits may take up to 15 days to appear on the statement of your credit
card; depending on the type of credit card used.
* We cannot accept
returns or exchanges for items that are worn, used, or items that have
been washed, damaged, or otherwise altered. Sherelshats.com is not
responsible for any items that we do not receive or that is not returned
for refund or exchange in accordance with the terms of our return
policy. We cannot process returns or exchanges for items that were not
purchased at Sherelshats.com.
You can exchange an item sending it
back within 10 business days from the receiving date. We ship the
exchange product when the original product received.
PLEASE FILL OUT THE RETURN FORM BELOW: